Shipping policy
Shipping Policy
This Shipping Policy is drafted in accordance with the Consumer Protection Act 68 of 2008 (South Africa) and other applicable South African legislation. Nothing contained in this policy limits or excludes any rights afforded to consumers under applicable law.
At Aura Collective Studio, we strive to process and deliver your order as quickly and efficiently as possible. Please read our Shipping Policy carefully before placing your order.
1. Order Processing
All orders are subject to payment confirmation and stock availability.
Orders are typically processed within 1 business day before being dispatched.
Orders placed on weekends or public holidays will be processed on the next business day.
During promotional periods, public holidays, or peak shopping seasons, processing times may be slightly longer.
2. Delivery Timeframes
Once dispatched, orders are generally delivered within 3-5 business days.
Delivery timeframes are estimates only and are not guaranteed.
Actual delivery times may vary depending on your location, courier operations, weather conditions, public holidays, high order volumes, or other circumstances beyond our reasonable control.
3. Courier Partner
Aura Collective Studio uses Aramex Store to Door and Pudo Locker for deliveries throughout South Africa.
Once your order has been dispatched, you will receive a tracking number via email (where available) to monitor your shipment.
4. Delivery Areas
We currently deliver throughout South Africa.
Certain remote, outlying, or high-risk areas may experience longer delivery times.
If our courier cannot service your delivery address, we will contact you to arrange an alternative solution.
5. Delivery Charges
Shipping costs are calculated during checkout and displayed before payment is completed.
From time to time, Aura Collective Studio may offer free shipping promotions subject to minimum order values or promotional terms.
6. Delivery Delays
While we make every effort to ensure prompt delivery, Aura Collective Studio cannot guarantee delivery dates.
We are not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:
- courier delays;
- adverse weather conditions;
- public holidays;
- strikes or industrial action;
- civil unrest;
- road closures;
- customs or regulatory inspections (where applicable);
- natural disasters;
- incorrect delivery information supplied by the customer; or
- any other unforeseen events.
Where a delay occurs, we will make reasonable efforts to assist you by communicating with the courier and providing shipment updates.
7. Tracking Your Order
Once your order has been dispatched, you will receive tracking information via email (where available).
Customers are encouraged to monitor their shipment using the courier's tracking system.
8. Delivery Address
Customers are responsible for ensuring that all delivery information provided during checkout is accurate and complete.
Aura Collective Studio is not responsible for delays or failed deliveries resulting from incorrect or incomplete delivery information supplied by the customer.
Should a parcel be returned due to an incorrect address, additional shipping charges may apply before the order can be re-dispatched.
9. Failed Delivery Attempts
If delivery cannot be completed due to the recipient being unavailable or unreachable, the courier may attempt additional deliveries or return the parcel.
Where a parcel is returned to Aura Collective Studio due to unsuccessful delivery attempts or failure to collect the parcel, additional shipping charges may apply before the parcel is re-shipped.
10. Risk and Ownership
Risk in the goods passes to the customer upon delivery to the address provided during checkout.
Ownership of the goods remains with Aura Collective Studio until full payment has been received.
11. Damaged or Missing Deliveries
If your parcel arrives damaged or appears to have been tampered with, please notify us within 48 hours of delivery.
Where possible, please include:
- your order number;
- photographs of the packaging;
- photographs of the damaged product(s); and
- a description of the issue.
Claims submitted after an unreasonable delay may be more difficult to investigate with the courier.
12. Lost Parcels
If your tracking information indicates that your parcel has been lost or cannot be delivered, please contact us as soon as possible.
Aura Collective Studio will work directly with Aramex Store to Door to investigate the shipment.
Where appropriate, and following the courier's investigation, we will arrange a replacement or refund in accordance with the Consumer Protection Act and our Returns & Refund Policy.
13. Order Changes and Cancellations
Orders are processed as quickly as possible.
Once an order has been packed or dispatched, we may no longer be able to amend, cancel, or change the delivery address.
If you require any changes, please contact us immediately after placing your order.
14. Contact Us
If you have any questions regarding shipping or your delivery, please contact us:
Aura Collective Studio